Contact Policy

The quickest way to reach our support team is through the contact options listed on our Contact page. Please include your order number (if your enquiry relates to an order) and as much detail as possible so that we can help you efficiently on first reply.

We aim to respond to all enquiries as quickly as possible. During particularly busy periods, such as following a promotion or over public holidays, replies may take a little longer, but we will always get back to you.

Information you share with us when you get in touch is used solely to respond to your enquiry, resolve any issue you have raised, and keep a record of our communication for quality and training purposes. We will not use your enquiry as an opportunity to add you to a marketing list — see “Marketing Communications” below.

We only send marketing emails or offers to people who have actively chosen to receive them — for example, by ticking a consent box when registering, verifying a product, or signing up for a discount code. Contacting our support team does not opt you in to marketing, and you can withdraw consent to marketing at any time.

We are happy to help with genuine questions, order issues, and feedback. We ask that contact with our team remains respectful and relevant — we reserve the right to disengage from communications that are abusive, unrelated to our business, or sent in a way designed to disrupt our support service.